Shipping Policy

Effective date: November 15, 2025

Jarrad Heaslip Gallery primarily sells artwork in person at the gallery. If shipping is offered for a purchase completed through our website, the following policy applies.

Processing time​

Orders typically process within 3–7 business days, unless a listing states otherwise or we contact you about special handling requirements for a specific piece.

Shipping methods, packaging, and insurance

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We package artwork carefully and ship using reputable carriers. For higher-value or fragile items, we may require:

• Shipping insurance

• Signature upon delivery

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Local pickup (if offered)

If local pickup is offered for an item, pickup details and timing will be coordinated by email after purchase.

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International shipping (if offered)

If we agree to international shipping:

• The buyer is responsible for customs duties, taxes, and import fees

• Delivery timeframes may vary due to customs processing

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Address accuracy

Please confirm your shipping address before completing checkout. We are not responsible for delays, loss, or additional costs caused by incorrect or incomplete addresses.

Tracking and delivery

When available, we will provide tracking information by email. Carrier delivery timelines are estimates and may vary.

Damaged or incorrect items

If your order arrives damaged or you receive the wrong item, contact us within 72 hours of delivery at info@jarradheaslip.com with:

• Your order details (name and email used at checkout)

• Photos of the item and any damage

• Photos of the packaging (outer box + inner packaging)
   

Please keep all packaging materials until the claim is resolved.

Lost or delayed packages

If a shipment appears delayed or missing, contact us and we will assist with the carrier inquiry. Once a package is marked delivered to the address provided, the carrier may have limited options for recovery.

Contact: info@jarradheaslip.com